Account managers are responsible for managing relationships with specific customers for the organization, including completing sales. As an Account Manager, you must have a thorough knowledge of LiM’s products and services and need to be able to make targeted pitches for current and future clients. While you will be expected to work full time in an office setting, you may need to travel to conduct meetings and demos for clients. In addition to staying up to date on LiM’s offerings, as the Account Manager, you must also stay up to date on innovations and trends in the translation and interpreting field and how they might affect clients’ operations and needs.

RELATIONSHIPS AND SALES

Engage new and past clients to conduct discoveries in order to better grasp their needs on an ongoing basis as well as an assessment of their future and current project scope. Presents software demos and is responsible for ongoing training and account maintenance for specific accounts. Develop and maintain relationships with clients as well as manage current client database with frequent contact and follow up.

Key Industries

The main industries that we work with on an account management basis are Police, Emergency Services, Government organizations, Insurance companies, and others. 

PROJECTS

Keep tabs on client projects and liaise with projects team to ensure expectations are being met. Resolve issues with project team when they arise and present solutions to clients

PRICING

Ensure that all contracts signed are in accordance with LiM’s prices and report on pricing is discovered of similar services in the industry.

TENDERS, BIDS, PUBLIC CONTRACTS

Assists in preparation of bids including scopes of work and management of RFQ’s and bid queries when necessary