Sales Enablement & Support 

• Partner with Business Development Representatives (BDRs) to assist in product demonstrations, presentations, and follow-up technical walkthroughs. 
• Provide implementation outlines, deployment plans, and training proposals to support the sales process. 
• Coordinate client onboarding schedules and ensure all pre-launch requirements are met. 
• Keep accurate and up-to-date records of all activities and communications within the CRM system. 

Client Training & Onboarding 

• Deliver engaging and tailored training sessions to diverse professional audiences, including police officers, medical professionals, administrators, emergency communicators, and corporate clients. 
• Create, maintain, and update client-specific user guides, training videos, and documentation. 
• Conduct refresher training and follow-up sessions to ensure continued client competence and confidence in LiM’s systems. 
• Record attendance, training completion, and user performance data for reporting and quality control. 
• Liaise with the Marketing team during service launches to ensure maximum awareness of LiM’s services for both external and internal stakeholders 

Software Setup, Customization & Configuration 

• Configure software environments for new clients, including creating user accounts, assigning permissions, and customizing interface settings to suit client needs. 
• Manage user record maintenance, including additions, deactivations, and profile updates. 
• Assist clients in setting up integrations, alerts, and reporting features as required. 
• Adjust configurations in response to evolving client requirements or service upgrades. 

Ongoing Support & Client Check-Ins 

• Serve as the main point of contact for client support requests related to training, platform usage, and technical configuration. 
• Conduct regular check-ins (monthly or quarterly) with client contacts to ensure system health, user satisfaction, and proper utilization of LiM’s tools. 
• Monitor client usage patterns and proactively reach out when engagement or compliance indicators drop. 
• Provide professional and prompt responses to service inquiries, coordinating with internal teams to resolve issues quickly. 
• Identify opportunities for additional services, feature adoption, or workflow improvement, and communicate them to the Business Development team. 
• Flag expiring contracts and ensure renewals are dealt with by the corresponding BDR.

Auditing, Troubleshooting & Technical Oversight 

• Perform regular audits of system logs, user activity, and usage reports to identify irregularities or technical problems. 
• Troubleshoot user-reported issues and coordinate resolution with LiM’s technical support or development teams. 
• Document common technical issues and develop self-help resources or FAQs to improve client self-sufficiency. 
• Recommend and help implement continuous improvements to onboarding and support processes. 

Implementation & Internal Collaboration 

• Manage and track client implementation milestones to ensure timely completion and successful deployment. 
• Collaborate cross-functionally with Operations, Development, and Client Success teams to align priorities and ensure service excellence. 
• Communicate client feedback to leadership and contribute to internal knowledge-sharing initiatives.