LISA Tutorials

Getting Started – General Overview of LISA

Learn how to:

1. Login/access your account on the desktop app

2. Navigate the platform

3. Access usage history, download logs

4. Update/change your profile

Accessing an On-Demand Phone Interpreter

Learn how to:

1. Access interpreter on your desktop/laptop

2. Access interpreter on the smartphone/tablet App
3. Access interpreter through landline by dialing the LISA phone number

Accessing an On-Demand Video Interpreter

Learn how to:

1. Access a Video Interpreter on your desktop/laptop

2. Access a Video Interpreter in the smartphone/tablet app

Making Conference Calls with a Phone Interpreter

Learn how to:

1. Set up a conference call using the desktop/smartphone app or landline

2. Instruct interpreter to dial third-party

3. Dial third-party yourself (in app)

4. Rate interpreter and call quality

5. Redial interpreter if you disconnect (desktop and mobile app only)

6. Merge a call on your landline

Scheduling a Phone Interpreter

Learn how to:

1. Schedule using desktop app

2. Fill out “Create Appointment” form

3. View/edit scheduled appointment(s)

4. Add notes, documents, and links for Interpreter to review

5. Track status of appointment (New, Broadcasted, Scheduled)

6. Access appointment by landline, tablet/smartphone app, and desktop

Scheduling an On-site Interpreter

Learn how to:

1. Schedule using desktop app

2. Create view, edit and cancel scheduled appointment(s)

3. Choose preferred interpreters

4. View appointment status and activities

5. Receive notifications: Email 24h and 1h before appointment

6. Add documents and links for interpreters to review beforehand

7. Sign at end of the assignment

8. Clone (create duplicate appointment)

Administrator Functions, Overview and Controls

Learn how to:

1. Navigate the dashboard

2. View and edit organization’s appointments

3. Edit Company profile

4. Create and edit Quick Dials

5. Pre-authenticated Phone Numbers (bypass PIN)

6. Create common locations

7. Third-party billing

8. Consumers – view, edit, add

9. Inviting/removing users in your organization

Schedule a Video Interpreter

Learn how to:

1. Schedule interpreter using the desktop app

2. Access interpreter on the desktop app

3. Access interpreter through the tablet/smartphone app

4. Privacy settings during video session

5. Chat with interpreter during video session