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As a first responder, whether that be a police officer, a firefighter, or a paramedic, you’re always working to help those in need. Emotions can run high in emergency situations, so actively striving to provide care, comfort, and understanding in such scenarios is an important aspect of the job.

You want to feel confident in the service you are providing to those in distress. However, language barriers can add additional hurdles to emergency situations, potentially increasing confusion in an already stressful environment.

Fortunately, interpreter companies, such as Languages in Motion, are constantly aiming to increase the quality of people’s lives. By providing a one-touch On-Demand Phone Interpreter App called LISA, firefighters, police officers, and paramedics can have quick and easy access to interpreters 24/7.

But what might that look like? By exploring a few emergencies, we can better understand how a phone interpreter app would be a useful tool.

Understanding How Phone Interpreters Help Emergency Personnel


As a firefighter, you arrive at the scene of a fire with two goals in mind: ensuring that the property is clear of people and putting out the fire. Both tasks can be accomplished with greater ease if the homeowners or a neighbour is available to speak to. However, when you realize that they don’t speak English, it becomes clear that transparent communication may be more difficult.

Time is of the essence in such situations. By being prepared and having LISA, the Language Interpreting Services Application, downloaded on your mobile device, you can be connected to a phone or video interpreter in under 30 seconds. This allows you to gather all relevant information and understand the stakes quickly before proceeding with a course of action.

Police Officers

One of the most important roles a police officer has is taking personal statements. This official record of how events played out is critical, as the account can impact the future of those involved in an accident or emergency. If you cannot obtain an accurate statement, you risk altering the narrative of the event.

Let’s say you are speaking to the innocent party of a car accident, but they are unable to speak English with confidence. By connecting to an impartial interpreter via the Interpreter App, you can be sure that you are gathering a complete and comprehensive understanding of the situation. This will ensure that the injured party can move their case forward without the fear of shifting blame or lessened charges.


Regardless of how extensive an injury is, it is your job to assist those in pain and determine whether further action, such as a hospital visit, is required. However, if you are unable to clearly communicate with your patient or those around them, you may struggle to diagnose them properly. This may cause you to miss an injury of concern, thus failing to provide adequate care.

LISA offers interpreting services for more than 200 languages, ensuring that you can connect with any patient you come across. By working collaboratively with a phone interpreter backed by medical knowledge, you can be confident that your findings are thorough and exact.

At Languages in Motion Ltd., our goal is to bring the world together through professional translation and interpreting services. With access to over 200 languages, including American Sign Language, French, Spanish, Portuguese, Chinese, and Arabic, we can help individuals, families, and businesses communicate more clearly than ever before. Our certified translators and interpreters have worked in numerous industries, including the Public Sector (Police, Healthcare, Court, Education, and Government & Municipalities), Healthcare, Finance, Local and International Law Firms, Marketing, Insurance Companies and Private/Independent Medical Clinics, Law and Order, and Immigration. Our experience, passion for delivering results, commitment to clients, and enthusiasm for building relationships are why we are recognized as the best in the translation industry. Contact our team of certified translators and interpreters from Toronto to Winnipeg to Calgary and Vancouver today at 1-888-556-5541.

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A policewoman taking a statement from a civilian outside her patrol car. The officer is a mature African-American woman in her 40s. She is talking with a young man in his 20s.