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Any large company or corporation that serves the public is almost guaranteed to have a call centre. Whether that be an airline, a phone company, or even a city, the goal of a call centre is to [...]

Helping those who have been injured can be a stressful scenario at the best of times. Emotions can run high, and conflicting narratives can add confusion to the situation. But these obstacles can [...]

The world of language support has dramatically changed over the past few years. With communication made more accessible through technology, it no longer makes sense to limit interpretation [...]

With the government’s workplace restrictions to reduce the spread of COVID, employees, employers, and contractors have turned toward Zoom, the live video conferencing service, to ensure [...]