Booking & Project Policies

Including Cancellation and Rush Fees

Interpretation

CONSECUTIVE INTERPRETATION BOOKING POLICY & FEES

The following policies apply to all scheduled consecutive interpreting assignments unless otherwise agreed upon in writing or by contract.

Minimum Times

  1. The minimum appointment time/charge for a Scheduled On-Site interpreter assignment is 3 hours per interpreter per day
  2. The minimum appointment time/charge for a Scheduled Video or Phone interpreter assignment is 2 hours per interpreter per day

Cancellation Policy

  1. If cancelled within 2 business days, 100% of the scheduled time will be billed.
  2. Appointments that are cancelled in advance of the cancellation period will not be billed and will be fully refunded if paid in advance.
  3. If there is a change of time or date, within 2 business days, the original booked time may be charged, depending on the circumstances.

Early Adjournment and Exceeding Scheduled Time

  1. If an interpreter is present for less than the amount of time booked, the client will be billed for the total time requested and the full amount agreed upon will be charged.
  2. If the amount of time of the appointment exceeds the time agreed upon, the client will be billed in 15-minute increments after the 1st minute after the scheduled time.

Rush fees are applied for last-minute appointments

  1. Within 1 business day: 50% increase to the ‘per hour’ rate
  2. Within 2 business days: 25% increase to the ‘per hour’ rate

SIMULTANEOUS INTERPRETATION BOOKING POLICY & FEES

The following policies apply to all scheduled simultaneous interpreting assignments unless otherwise agreed upon in writing or by contract.

Project Commencement

  1. Project commencement is based on the payment of the 50% deposit. No interpreter(s) will be booked before the deposit is paid.
  2. As soon as the interpreter has been reserved for the agreed upon period, professional fees will be payable even if the meeting is shortened, postponed or cancelled. This does not apply for AV equipment

Minimum Times & Number of Interpreters

  1. All Simultaneous interpreters are booked at a day rate.
  2. We follow the national standard for Simultaneous interpreter working hours, these are:
    • 1 interpreter up to 40 minutes
    • 2 interpreters up to 4 hours
    • 3 interpreters up to 6 hours
    • 4 interpreters up to 8 hours

Cancellation Policy

  1. As soon as interpreter(s) are reserved, the full amount is owed upon cancellation, or rescheduling.

Rush fees are applied for last-minute appointments

  1. Within 1 business day: 50% increase to the daily rate
  2. Within 2 business days: 25% increase to the daily rate

TRANSLATION

CERTIFIED TRANSLATION PROJECT POLICY & FEES

The following policies apply to all certified translation projects unless otherwise agreed upon in writing or by contract.

Project Commencement

Project commencement is based on the payment of the invoice. No work will be started before the invoice is paid.

Cancellation Policy

If cancellation is received 12 hours after payment of the invoice an administration fee of $15.00 + GST will apply in addition to all work completed up to the point of cancellation and must be paid for by the client.

Rush fees are applied for last-minute requests

Within 2 business days: $39.00 plus GST or 25% increase to the rate, whichever is greater.

PROFESSIONAL TRANSLATION PROJECT POLICY & FEES

The following policies apply to all professional translation projects unless otherwise agreed upon in writing or by contract.

Project Commencement

Project commencement is based on the payment of the deposit, if a deposit is requested.

Cancellation Policy

If cancellation is received 12 hours after payment of the invoice an administration fee of $15.00 + GST will apply in addition to all work completed up to the point of cancellation and must be paid for by the client.

Rush fees are applied for last-minute requests

A rush fee is a 25% increase to the rate. This fee is applied dependent upon the volume and deadline of the request.

For assistance, please contact our accounting department at accounting@languagesim.com

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